He was always happy to help me get unstuck. He never declined a screen sharing session and answered every email within a half hour. was such a great support and super responsive. *The customer service was amazing! Cusotmer rep. It always launches to a new map versus being able to launch straight to a saved map.Īllowed me to complete my territory alignment project in just one weeks time. I don't know what those features are though because I'm an intermediate data mapper and this software was designed for people just like me as an additional tool to my other data charting tools. There are some features not available that if I were to get more advanced are not available. If I do need to contact them, they've always been both helpful and responsive within a day. Also, the help section is pretty comprehensive, requiring minimal customer service support. So I used 5 features to deliver highly actionable data to support both customers and business performance. I then drew territories that I wanted to know more about and was able to extract data based on a defined polygon and pass that on to our risk management and customer service to call and support our customers who were affected. For example, I plotted the hurricane as heat map with data from USGS, plotted people icons for customers, and another icon for collateral that we have. For hundreds of dollars a year, I can create robust multi-layered heat maps, with plotted icons/dots/logos to identify points on a map with area overlays and territories. No it doesn't have every feature you may want, but many advanced mapping features are only available in the software.

The low price point relative to it's expansive capabilities. This both enhanced my reputation for being able to have value in the reports I created as well as enhanced the quality of decisions that management made. I was able to have an additional tool to demonstrate quantifiable concepts to management.

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